Ortho Clinical Diagnostics

Technical Support Specialist III

2 months ago(24/10/2017 4:36 AM)

The Company

Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

The Career Potential

Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

The Opportunity

As the company continues to grow, we are seeking technical support specialist in Thailand.

The Responsibilities

  • Under direct supervision or mentorship, learns the responsibilities of the Technical Solutions Center
  • Become familiar with the use of available support system & tools
  • Investigates, troubleshoots and manages customer chemistry, equipment and software complaints and inquiries to provide comprehensive support to the customer and the field.  Normal issues are handled alone and complex ones are handled with assistance.
  • Handles complaints and potential health & safety issues in accordance with Technical Support International procedures.
  • Support is provided on 1 or more product lines
  • Support is provided in at least 2 language
  • Provides communication link between customer and field personnel (sales leads, requests for visits etc…)
  • Maintains and develops technical and/or scientific knowledge regarding products, their performance and issues surrounding product performance.
  • Maintains hotline laboratory equipment
  • Insures that Bio-Safety procedures are applied.
  • Compliance with all the applicable regulations and ORTHO policy;
  • Reporting ORTHO product complaints within 24 hours of awareness.

The Individual

  • Diploma in Medical Technology or Bachelor degree in Biomedical or Biotechnology
  • At least 1 year work experience in the IVD Industry will be an advantage.
  • Medical Technologist experience preferred
  • Experience working in laboratory, blood bank
  • Fluent in at least English & one additional language – Korean/ Cantonese/ Mandarin/ Thai/ Bahasa/ Tagalog.


Equal Opportunity

At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career. 


Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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