Ortho Clinical Diagnostics

Sr. Laboratory Specialist

BR-SP-São Paulo
3 weeks ago(4/1/2018 12:58 PM)

The Company

Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

The Career Potential

Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.


Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

The Opportunity

As the company continues to grow, we are seeking a Sr Laboratory Specialist will be responsible for the training after installation of the analyzer and also provides customer support regarding the correct use of the equipment as well as in the solution of problems related to the sectors of Biochemistry and Immunology. Provides scientific assistance to vendors, technical engineers and customers, ensuring that all problems are resolved quickly and completely.

The Responsibilities

  • Training and re-training for operators on how to properly operate the analyzer, presenting the principles of all technologies (Dry Chemistry, Mircrotip, Microwell, Microsensor, eConnectivity and others
  • Basic mechanical troubleshooting on-site and / or via telephone when the customer is not operating the analyzer correctly, as well as solve scientific performance problems of a test
  • Participate monthly in LATAM conferences to discuss and exchange scientific and technical information between regions
  • Helping the customer, giving support, for correlation studies, accuracy and accuracy between analyzers. Provide assistance with opening a product claim
  • Vendor support on scientific and / or competitive issues in order to assist in the sales process or even to protect the base
  • Promote new tests to increase Menu (Menu Expansion).
  • Promote / coordinate educational activities to promote our technologies (Workshop / Lectures)
  • Be more efficient as the responses given to clients, manage the region with excellence and be on days with the requests made)


The Individual

  • Technical skills: Standards for working in the field; Skill with computer; Capacity for scientific research; Knowledge of how and when to apply technical skills or procedures to solve problems more quickly and assertively
  • Analytical skills: Analysis and interpretation; Attention to detail / competition; Report customer information
  • Business skills: Decision making; Planning and organization; total focus on customer; Customer loyalty; Monitoring and control
  • Personal Efficiency: Pressure tolerance and persistence; Teamwork (especially with all those involved in solving a problem, FE, 0800, vendor, other advisors, etc.); Know how to listen (identify problems, detect technical and non-technical needs of clients, etc); Independence; Communication; Creativity and initiative
  • English and intermediate Spanish
  • Knowledge of Ortho platforms




Equal Opportunity

At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career. 


Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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