Ortho Clinical Diagnostics

Equipment Support Specialist

3 weeks ago(3/1/2018 3:20 AM)

The Company

Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

The Career Potential

Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.


Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

The Opportunity

Ortho Clinical Diagnostics is recruiting for a Ortho Care Equipment Support Specialist for the Western Australian
territory, with the role being Perth, WA, based.

The Responsibilities

  • Schedule and conduct preventative maintenance in accordance with standard operating procedures.
  • Respond in a timely manner to any emergency breakdowns and customer calls.
  • Educate the customers in the maintenance and operation of their devices, including the provision of on-site education where necessary.
  • Educate customers on the availability and importance of using consumables and accessories.
  • Provide technical support by telephone and / or other remote diagnostic on-line tools.
  • Support the Service Commercial team with identifying and generating leads for sale of service contracts and consumables.
  • Provide timely service and/or company documentation to your immediate manager on a regular basis.
  • Maintain detailed, up-to-date and accurate records of service visits, including updating the relevant database.
  • Maintain a local spare parts inventory to cater for planned and un-planned service events with minimal downtime.
  • Undertake both domestic and international travel as required. Candidates can expect to work outside of normal hours including some weekends.
  • Willingness to partake in an on call roster
  • High degree of integrity, self-awareness and positive solutions focused attitude.
  • Outgoing and able to develop professional relationships with colleagues at all levels
  • A demonstrated commitment to providing exemplary customer service.
  • The ability to organise effectively and deliver on commitments with minimal supervision.
  • Be comfortable performing data analysis and manipulation
  • within MS Excel
  • The ability to keep cool in high-pressure situations

The Individual

  • Minimum yrs hands-on experience servicing medical diagnostic equipment– with a willingness for continuous improvement and learning
  • Possess relevant tertiary, diploma, bachelor degree in electrical/electronics or other relevant engineering qualifications.
  • A valid unrestricted driver's licence and valid passport are required at all times.
  • Good written and verbal communication skills


Equal Opportunity

At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career. 


Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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