Ortho Clinical Diagnostics

  • Customer Service & Order Fulfillment Lead

    Job Locations IN-MH-Mumbai
    Posted Date 4 months ago(14/3/2018 6:19 AM)
    Job Country
  • The Company

    Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


    With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


    Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


    Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


    Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

    The Career Potential

    Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.


    Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

    The Opportunity

    • As the company continues to grow, we are seeking  a Customer Service & Order Fulfillment Lead

    The Responsibilities

    Operation Responsibility


    • Ensure On-time & In-full order fulfilment for reagents, consumables and spares parts
    • Drive lot mortgage implementation for the Platinum customers identified by the Commercial leadership and maintain calibrator kit family-wise lot for min 3 months
    • Share the special parameter, forecast, trend with Planner
    • Scrap control
    • Control outbound cost by consolidating customer shipments.
    • Share the spares trend with Ortho Care team for reviewing the inventory norms
    • Special parameters, RBC planning
    • Coordinate with Planner to ensure product availability in the warehouses
    • Customer communication on product availability, and Back order
    • End to end customer order management
    • Manage end to end spare part operations
    • Understand and manage customer expectations.

    Team Lead Responsibility


    • Must be a team player
    • Actively support corporate policy and ethics leading by example
    • Identify the skill gaps and develop team competency 


    The Individual

    Knowledge (Technical / Functional)


    • Good knowledge of MS-Excel, SAP SD/MM, 6σ
    • Green belt & Project Management experience prefered



    • Good Analytical and planning skills
    • Excellent communication skills
    • Result-oriented
    • Ability to manage larger customer base
    • High degree of self-management, drive and self-motivation personal organization skills



    • Engg. Graduate/MBA (SCM) from Reputed College



    • Minimum 3 Yrs in a team role managing people

    Equal Opportunity

    At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career. 


    Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law.

    Privacy Statement

    Your privacy is important to us.  By continuing to use our site to apply to this position, you agree to the Candidate Notice below that is applicable to where you reside, which outlines our privacy policies on information collected during the hiring process.


    Candidate Notice Non-EU Residents


    Candidate Notice EU Residents



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed