Ortho Clinical Diagnostics

  • Equipment Support Specialist

    Job Locations TH-Bangkok
    Posted Date 1 week ago(12/6/2018 3:56 AM)
    Job Country
  • The Company

    Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


    With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


    Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


    Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


    Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

    The Career Potential

    Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.


    Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

    The Opportunity

    As the company continues to grow, we are seeking an Equipment Support Specialist

    The Responsibilities

    • Deliver efficient installation of all instruments according to procedures
    • Ensure upgrades and modifications are performed in designated territory within the specified time frame
    • Plans and executes preventative maintenance of instruments in designated territory
    • Feedback of spare parts usage to ensure accurate and minimum spare parts inventory holding
    • Report complaint within 24hours of awareness, and deliver timely and effective troubleshooting service to maximize uptime of all instruments and improve customer experience
    • Handle Field Corrective Actions per SOP requirement, strictly follow the instructions from OCD global
    • Ensure the measurement tool(s) is(are) calibrated whenever applicable
    • Provide assistance, as required, for customer and business needs, including but not limited to assistance with the prompt and effective launch of new instruments
    • Contribute scientific and technical knowledge of products and their application to sales team as part of winning new accounts
    • Provide a level of service that ensures customer retention by routine interfacing and rapport building with all appropriate levels in customers
    • Comply with applicable policies and procedures


    The Individual

    • Education: Bachelor's Degree in Electronics Engineering, Electrical Engineering, Computer or related fields or equivalent qualifications
    • Product and Market Knowledge
    • Effective Communication Skills: Ability to explain technical issues to customers
    • Good customer service skills, pleasant Services-minded and Accountability
    • Customer Relationship Building
    • Problem Solving with strong analytical capabilities
    • Time Management Skills, be able to work on flexible hours including weekend/public holiday
    • Teamwork, good personality, attitude, team player ,and hard working
    • Self-Development/Motivation
    • Computer literate
    • Able to travel and stay in an assigned territory and be able to travel to over sea
    • Be able to work under pressure and time constraint independently with less supervision
      • #LI-IN1

    Equal Opportunity

    At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career. 


    Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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