Ortho Clinical Diagnostics

  • Technical & Scientific Support Specialist with Italian

    Job Locations FR-Strasbourg-Strasbourg
    Posted Date 3 weeks ago(28/6/2018 2:25 PM)
    Job Country
  • The Company

    Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.


    With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.


    Ortho is recruiting and retaining the best and brightest around the world. People, who are performance driven, want to make a difference and who help Ortho grow their leadership position in a changing marketplace. The power to reimagine starts with empowered people, who are empowered to grow and given the chance to succeed in ways they hadn’t thought possible before.


    Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.


    Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

    The Career Potential

    Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.


    Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

    The Opportunity

    More than ever, Technical support represents an increasing part of the offer made to the customer. Our European Support Center based in Strasbourg - France is providing technical and scientific support, professional training and logistics to our customers in Europe, USA, Africa and the Middle-East.

    The Responsibilities

    As a member of the Technical Support Team you will have an impact on our customers providing remote support in the technical & diagnostic area, for our full range of medical laboratory products. You will  provide  assistance and communicate with our customers via email and telephone. 


    What will you gain: 

    • Deep technical training on the job and continuous education throughout your entire carrier
    • An experience working in a multicultural & stimulating environment
    • Chance to build your career with one of worldwide leaders of the Diagnostics in Vitro
    • As a Technical Support Specialist you’ll change people life, you’ll work with doctors and laboratory technician and will have an impact on people/patient health
    • Collaborating with our affiliates and teams in, Europe, ASIA and USA on daily basis

    The Individual

    • Educated as medical laboratory technologist or biomedical background or in life sciences, possibly with some experience in customer relationship management or in a medical laboratory.
    • Bachelor's degree 
    • Knowledge of medical laboratory would be a plus.
    • Willing to become an expert in new technologies.
    • Passionate about communication with people and customer focus 
    • Italian (mother tongue or fluent) and English (proficiency). German would be a plus.

     Please note that for the right person we have a relocation package available (to Strasbourg, FR)



    Equal Opportunity

    At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career. 


    Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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