Ortho Clinical Diagnostics

  • Customer Service Representative

    Job Locations CZ-Prague
    Posted Date 3 weeks ago(29/6/2018 5:02 PM)
    ID
    2018-5448
    Job Country
    Czech Republic
  • The Company

    Ortho Clinical Diagnostics (Ortho) is a global leader of in vitro diagnostics.  Ortho serves two primary industries in the medical field: clinical laboratories, by producing platforms and assays that test for a variety of diseases, conditions, and substances; and immunohematology, by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.

     

    With a history of more than 75 years, Ortho is a pioneer in life-impacting advances in diagnostics. Worldwide across hospitals, hospital networks, blood banks and labs, Ortho’s high-quality products and services enable health care professionals to make better-informed treatment decisions. Headquartered in Raritan, NJ, Ortho Clinical Diagnostics has approximately 4,300 employees serving customers in more than 120 countries.

     

     

    Ortho’s purpose is simple: to improve and save lives with diagnostics. They do that by reimagining what’s possible. It’s what defines them. It’s the Ortho difference.

     

    Ortho is an independent company, sponsored by The Carlyle Group, one of the world’s largest and most successful investment firms. The company's executive leadership team has extensive diagnostic experience and a strong heritage of driving market change and innovation. Ortho is a strong brand with solid positions in attractive, growing segments and regions.

    The Career Potential

    Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

     

    Ortho is known in the industry as a leader in customer service and support.  Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do.  It’s who we are.  If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

    The Opportunity

     

    As the company continues to grow, we are seeking an enthusiastic Customer Service Representative.

     

    The overall responsibility of the role is to process customer orders and enquiries in accordance with established processes, within the required timeline, effectively and efficiently, to meet customer needs and ensure their satisfaction.

    The Responsibilities

    • Customer order management, working with both internal Ortho contacts and external customers to ensure fulfillment of all order elements, for on-time delivery
    • Receiving, managing and resolving customer enquiries concerning orders, product availability, general information
    • Ensure technical and other enquiries etc are appropriately redirected and followed up.

    • Customer complaints handling, monitoring and follow up

    • Providing support to Customer Services team colleagues (cross functional cooperation, supply chain team, sales

    • Supporting activities, archiving, maintanance of customer data in Ortho database, certificates

    The Individual

    • High school graduate or equivalent is preferable.
    • 2+ years relevant experience in a customer facing activity, such as Customer Service, or Customer Care in a commercial business in a market led economy. 
    • Previous work experience in a multi-national company is of great advantage
    • Written and oral communication skills
    • Ability to follow specific processes, exercising initiative and flexibility as appropriate.
    • Computer literate, knowledge of Word, Excel, Outlook, intermediate level is essential
    • Language skills – fluent English, both spoken and written is a must 
    • Telephone skills – in the areas of listening, problem resolution, dealing with difficult situations/concerned customers – must be excellent.

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    Equal Opportunity

    At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career. 

     

    Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law.

    Privacy Statement

    Your privacy is important to us.  By continuing to use our site to apply to this position, you agree to the Candidate Notice below that is applicable to where you reside, which outlines our privacy policies on information collected during the hiring process.

     

    Candidate Notice Non-EU Residents

     

    Candidate Notice EU Residents

     

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